Just an Offline Toolbox Support
If a file will not process, a QR code cannot be read, or an Ash message will not open, check these common cases first.
Common questions
- An expired Ash inbox QR code cannot be reused; the recipient must create a new one.
- Large images are limited to protect device memory. Resize the image first and try again.
- An Ash message is permanently hidden in the background. Its one-time key is already burned, so it cannot be reopened. Create a new inbox QR and ask the sender to make a new message.
- On iOS, saving a file opens the system share sheet. Choose Save to Files or another destination.
Report a problem
Open a report in the GitHub issue tracker with your device model, OS version, tool name, and reproduction steps. Reports are public, so do not include passwords, private keys, message content, or other personal information.
Platform status
iOS is the current priority. Android secure key storage is still being completed, so its first Ash release supports sending only.